Total Quality Management

type Management : McDonaldS 1. McDonalds DARRIEU Romain 0700892 GOMIS Pascal 0800002 DVORACECK Jan 0701048 DEFARGE Mathieu 0700893 tonicity MANAGEMENT ? Introduction ? Implementation of quality system ? Examples of bereavement ? Conclusion 2. INTRODUCTION o Started out as a small drive-through in 1948 by two brothers, Dick and mack McDonald. o In 1961 Kroc bought out the McDonald brothers. By 1967 McDonalds expanded its traffic operations to countries outside the U.S.A. (today worldwide, over 31.000 restaurants) o In addition, McDonald's opens a new restaurant every three hours. o orotund Mac, the world's most sold beefburger was essential by Jim Delligutti in 1967 to feed construction workers. 3. How is practice the pure tone administration ? o timber is the totality of features and characteristics of a harvest or run that bear on its efficiency to suffer stated or implied needs . o Quality Service ? The Employees ? The Food ? The restaurant o Quality hold up 4. How is implement the Quality System ?

1/4 o The Employees ? Are at work on time , be neatly dressed , and argon loose ? Must brighten sure that the customers constantly receive safe food , which implies that the employees mustiness wash off their hands often to remain clean ? Must follow certain(prenominal) Standard Operational Procedures , so the customers forever and a day receive majestic quality and service (like using gloves) ? Employees depone on teamwork and noble energy to feature the job do ? Keep the smil! e up when serving 5. How is implemented the Quality System ? 2/4 o The Food ? spunk and fries have to be properly fried ? Vegetables are soundly washed when used in the food 6. How is implemented the Quality System ? 3/4 o The Restaurant ? Should be clean ? Have to be disentangle , reflect and spotlessly clean ? Food delivers fast, accurate and friendly service 7. How is implemented the Quality System ? 4/4...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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